At RPF, we are experts in insurance repairs. As the first responders on site, we handle multiple make safes every day.
Whether we're on roofs, under sinks, or outdoors, we go above and beyond, and we find ways to be better than we were yesterday.
Our team is our strength. We invest in their growth and capabilities because we believe that our culture and people drive our success as a company.
Over our 30 years repairing homes we have learned and evolved our processes, bringing innovative ideas and ways of working to the table. Leveraging the experience of the RPF team and our industry knowledge we offer a service to our partners in Restoration and Escape of Liquid Management (EOL).
RPF Building and Restoration adds diversity to our service offering and provides a solid in-house support model for the management of Restoration and EOL claims. We understand that early onsite management of claim repairs is crucial in delivering an exceptional claims experience, and that's why adding restoration services to our repertoire makes perfect sense.
With the right team in place, we can make a real difference by:
- Providing a single touch point for customers
- Reduceing costs - no margin on margin, better scopes
- Better timeframes - improved communication, one team
- Quality - reports are clear, less risk.
One team, making it easy
We believe that a brilliant claim experience comes down to having the right people onsite at the start of the claim journey. Understanding what has occurred, reporting the outcome, and having the tools and knowledge to ensure the most economical and timely repair is carried out is our priority. Combining our building knowledge with the ability to complete the restoration in-house gives us the best opportunity to control costs and provide customers with a seamless point of communication. Win - win.
We don't subcontract our Restoration
Our model relies on the experience of our dedicated RPF team, who are equipped with state-of-the-art restoration equipment in our response vans. We believe that multifunctional roles yield a greater depth of knowledge, enabling us to assess and restore with confidence, ensuring the best repair method is selected every time.
We do it better
Operational feedback is important to us. We review and determine the root cause of the problem, and find a solution.
Our team works hard to deliver brilliant outcomes. By controlling the initial stages of the claim with a Building and Restoration approach we set the claim up for success every time.
We cover the following services
All types of
Our history and experience put us in a great position to support our customers in improving cost, customer and timeliness outcomes for the Restoration and Escape of Liquid portfolio in NSW and QLD.
We value our relationships and are ready to respond.
If you have any questions or would like further information please don't hesitate to call our head office on 1300 722 261.